Ningbo Honyau Textiles Co., Ltd.

+86 150-8841-4783

FAQs

  • General
  • Products
  • Customization
  • Service
  • Payment
  • Shipping

General

What materials are Perfex kitchen utensils made of?

Perfex kitchen utensils are made of high-quality, food-grade stainless steel. We use this material for its durability, rust resistance, and easy-to-clean properties. Each utensil is designed with ergonomics in mind, ensuring comfort and efficiency during use.

How do I maintain the sharpness of my Perfex kitchen knives?

To maintain the sharpness of your Perfex kitchen knives, we recommend regular honing with a knife sharpener. Avoid putting your knives in the dishwasher as this can blunt the edge. Instead, hand wash them with warm soapy water and dry them immediately to prevent rusting.

Products

Does Perfex offer OEM or OBM services?

Absolutely! Perfex prides itself on providing both OEM (Original Equipment Manufacturer) and OBM (Original Brand Manufacturer) services. For OEM, we can manufacture kitchen utensils based on your design and specifications, and for OBM, we can create and brand a product for you, taking care of everything from product conceptualization to manufacturing and packaging.

Customization

How does the customization process work at Perfex?

The customization process at Perfex is a collaborative endeavor tailored to your business requirements. We start by discussing your vision, design ideas, and specifications for the kitchen utensils. Our dedicated R&D team then works to translate this into a product design, which is shared with you for approval and feedback. Once the design is finalized, we proceed to the manufacturing stage. Throughout the process, we stay in constant communication to ensure your needs are met and expectations exceeded.

Service

What kind of customer support does Perfex offer after the product delivery?

Perfex provides comprehensive after-sales support. Our customer service team is always ready to help you with any questions or concerns you might have about your kitchen utensils. Whether it's guidance on their maintenance or any issues with their function, we are here to assist you.

Does Perfex offer any warranty on customized kitchen utensils?

Yes, Perfex offers a limited warranty on all our products, including customized kitchen utensils. The warranty covers manufacturing defects, and terms and conditions apply. Details of the warranty period and what it covers can be provided upon request.

Payment

What payment methods does Perfex accept?

Perfex accepts a range of payment methods to accommodate our clients' needs. We accept bank transfers, credit cards, and several popular online payment platforms. Please contact our sales team for more detailed information.

Shipping

What are the shipping options offered by Perfex?

Perfex offers a range of shipping options to meet your business requirements. We partner with several global logistics providers and can arrange for express, standard, or economy delivery, depending on your needs and budget.

Can I track my order once it has been shipped?

Absolutely! Once your order is dispatched, Perfex will provide a tracking number. This will allow you to monitor the shipping status and estimated delivery date of your order.

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